Collaborate on every conversation, in real time
Built for sales and support teams: assignment, internal notes, SLAs, performance metrics — everything to scale from 2 to 200 agents.
No credit card • Cancel anytime • Setup in 2 minutes
Sound familiar?
If you're losing customers, it's not because they don't want to buy
It's because the conversation broke before the sale closed.
No idea who's responsible for which conversation
Customers fall through the cracks because nobody owns the reply.
Manager has no visibility into team performance
You can't improve what you can't measure — response time, CSAT, resolution.
Onboarding new agents takes weeks
Without saved replies and shared context, every new hire reinvents the wheel.
Key capabilities
SLA tracking
Set first-response and resolution SLAs and get alerted when they're at risk.
Performance reports
See response times, resolution rates and CSAT for every agent and team.
Saved replies
Build a shared library of replies for the questions you answer every day.
Tags & segments
Organize conversations and contacts with custom tags and dynamic segments.
Real results
Numbers our customers see in the first 30 days
Average across +900 businesses on Chatwaz.
more tickets resolved per agent
average CSAT score across teams
to fully onboard a new agent
What customers say
Our CSAT jumped from 78% to 94% in 60 days. The SLA alerts and saved replies turned average agents into top performers.
Nour T., Support Director
How it works
Live in minutes — no engineers required.
Connect
Plug into your existing channels and tools in just a few clicks.
Configure
Customize flows, templates and automations to match your business.
Launch
Go live and watch real conversations turn into real revenue.
Why teams switch to Chatwaz
Other tools
Chatwaz
Spreadsheets and group chats for triage
Built-in SLAs, assignment and ownership
No reporting — manager flies blind
Live dashboards, agent scorecards, weekly reports
Each agent writes the same reply 50× a day
Shared library of saved replies + AI suggestions
Built for every team
Sales, support, marketing, operations — Chatwaz fits the way your team already works.
Sales teams
Qualify leads and close deals 5× faster on the channel customers actually answer.
Support teams
Resolve tickets in minutes with shared inbox, automation and full history.
Marketing teams
Run high-converting campaigns with 80%+ open rates instead of buried emails.
Questions buyers ask before signing up
How are SLAs defined?
Set first-response and resolution targets per channel, priority, customer tier or any tag. Agents see countdown timers; managers get alerts before breaches.
Can I export reports?
Yes. CSV, Excel and direct integration with Looker, Power BI, Metabase. Or use our API to pull raw data into your warehouse.
How do roles and permissions work?
Granular RBAC: agents see only their conversations, supervisors see their team, admins see everything. Customize roles to match your org.
Is CSAT collected automatically?
Yes. After resolution, customers get a one-tap rating prompt on WhatsApp. Negative ratings auto-escalate to a manager. CSAT shows on every agent's dashboard.
Try it for 14 days. Risk-free.
No credit card required to start. Cancel anytime in one click. If you don't see results in 14 days, we'll refund your first paid month — no questions asked.
Every day you wait is conversations your competitors are closing
Start free — 2 minutes setup
No credit card • Cancel anytime • Setup in 2 minutes